Shipping + Returning


SHIPPING

Pup & Co. works hard to ship the orders within one businessday, however some orders may take up to 3 business days of receiving payment. Customized products may take longer as stated with product description.

Domestic shipments

Please note that most domestic packages requires 3-7 business days of transit time (except remote areas). Rest assured any shipping delay will be communicated to you before shipping. For faster shipping request, please send us a quick message with the contact form or email to squad@pupandcompany.ca

Remote areas may require additional shipping charge and transit time, and we will contact you with accurate shipping quote via email prior to shipping your product(s).

International shipments

We will contact you after your purchase with various shipping options available to you. We do not charge sales taxes for orders shipping outside Canada, but customers may be charged with import duties on some items. You are responsible for paying import duties to your country. We do not refund any rejected shipment.

Pre-orders

Pre-orders placed at least one business day prior to the avaliable date stated will be shipped on that day* 


Please refer to our Terms of Service for more details.

 

RETURNS

We want all our pups & hoomans to be happy with their purchases. Return or exchange of unused merchandise with original packaging are accepted within 30 days of purchase (exceptions stated below). Customer is responsible for associated shipping costs unless product is defective.If you are interested in exchange or return, please fill out the contact form or email us to squad@pupandcompany.ca  

Due to hygiene and health concerns, there’s no return/exchange of consumable goods and personal care line.

Additional non-returnable items:

Customized gift boxes

Shipping & handling charge

Sale items

 

To complete your return, we require a receipt or proof of purchase. Please allow us 3 business days processing the return/exchange once recieved the item. 

Refunds

A credit will automatically be applied to your credit card or original method of payment once the refund is approved , depends on the financial institutes, the credit will be usually posted within 5-7 business days. 

Gifts

If the item was purchased as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return through email once the return is approved.

Notes: Customer is responsible for paying for your own shipping costs for returning/exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund. Depending on the designated address, the time it may take for your exchanged product to reach you, may vary. If you are shipping back items over $75, you should consider using a shipping service with tracking or purchasing shipping insurance. We don’t guarantee that we will receive the package. If you have any question regarding to our policies, please contact us at squad@pupandcompany.ca