Privacy Policy


Pup & Co. Enterprise Ltd. respects our users’ privacy. This policy is intended to describe how we collect, use and protect information about you with the platforms. By visiting the website, you are agreeing to the terms of this policy. Please review the policy periodically as we may add and change the conditions.

 

What information is collected

Types of personal information we collect include (but not limited to):

  • Your name
  • Your mailing address
  • Your e-mail address
  • Your phone (or mobile) number
  • Your credit/debit card information
  • Your purchase/return/exchange information
  • Your wish list information
  • Your date of birth or age
  • Your location
  • Your pet’s information (name, breed, date of birth, der, photographs, etc)
  • Your comments and feedbacks

 

We may combine personal information collected through the website as well as the channels we communicate with you (ie: emails, phone calls, and social media, etc). We will protect your personal information in accordance to this policy.

 

How We Collect Information

Surveys, Contests, and Promotions. Pup & Co. may ask for information from Platform users when participating in surveys, contests, or promotions. Participation is completely voluntary, and you therefore have a choice whether or not to disclose your information.

Automated Information Collections: In order to provide a customized experience to our user, our service providers and us use web beacon, cookies and various technologies to automatically receive and record certain information from your computer (or other devices) and browser when visiting the platforms.

If you are concerned about having cookies on your computer or device, you may set your browser to block websites storing cookies. You can also delete cookies from your computer or device. However, if you choose to block or delete cookies, certain features of the Platforms may not operate correctly.

Information from Other Sources: We may also collect information from social media platforms, such as the Facebook, Instagram, YouTube and Snapchat. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them. We may also collect data that’s publicly available. For example, information you submit in a public forum (e.g. a blog, chat room, or social media) can be read, collected, or used by us and others, and could be used to personalize your experience.

 

HOW WE USE THE COLLECTED INFORMATION

Pup & Co. uses the information so we can provide you better products and services. Here are examples how we can serve you better by using the collected information:

Product and Service Fulfillment: Fulfill and manage your purchases, orders, payments, return/exchanges or requests for information about our products and services from our company. We use the information to provide better customer service and a catered communication with you, such as newsletter, updates, and notifications, etc.

Marketing Purposes: Deliver promotional offers, coupons, receipts and social media communications through emails, phone calls, texts, postal mails and fliers. Administer promotions, surveys, and market analytics/researches. Use the content you submitted it promote the company, products and services.

Internal Operations: Improve the user experience of our websites, social media, blog and channels to communicate with our users. Conduct research and analysis and other business activities as needed.

Fraud and Legal Purposes: To comply with legal or regulation requirements and to prevent fraudulent transactions in order to protect the users and the company.

 

How we share the collected information

Internal: We share the information with Pup & Co. Enterprise Ltd. which includes all of Pup & Co.’s subsidiaries and affiliates, to provide you the personalized products and services.

Third Parties: We may share the information with companies/individuals who provide products or services to us. Such as suppliers, printers, marketers, analytics providers, web hosting providers, sweepstakes vendors, payment processors, data enhancement providers or third party plugins, etc.

Legal requirements: We may disclose information to comply with the law, to enforce applicable terms and conditions and other agreements; or to protect the rights, property or safety of our company and users.

Sharing the non-personal information: Non-personal information is defined as information does not directly identify individual. We may use this information to public reports and may provide to other companies for marketing purposes.

Others: We may share your information as per your request and for business transfer.

 

WHAT ARE YOUR CHOICES

Although we hope you find our promotional emails/mails interesting and helpful to you, you may opt out of receiving them by simply click the “unsubscribe” link in any emails or simply email to squad@pupandcompany.ca with “opt-out” in the subject line.

You also have the option to opt-out of having your personal information used for certain purposes. You may contact us at squad@pupandcompany.ca to request we prevent the information from our database to be used. If you would like to void your information to be collected by third parties, please set your browser to block cookies. Note that deactivating your account does not automatically remove your information from our database. Please email our customer support team at squad@pupandcompany.ca to request personal information deletion.

 

SECURITY

Pup & Co. maintain administrative, technical and physical safeguards to protect your personal information against loss or unauthorized access. When you provide sensitive personal information (such as debit/credit card number and/or identity card number) on our website, we use standard methods to protect the information. However, no e-commerce solution, website, database or system is completely secure or foolproof, therefore, we cannot guarantee the absolute security of your information.

Privacy policy:

Pup & Co. Enterprise Ltd. respects our users’ privacy. This policy is intended to describe how we collect, use and protect information about you with the platforms. By visiting the website, you are agreeing to the terms of this policy. Please review the policy periodically as we may add and change the conditions.

 

What information is collected

Types of personal information we collect include (but not limited to):

  • Your name
  • Your mailing address
  • Your e-mail address
  • Your phone (or mobile) number
  • Your credit/debit card information
  • Your purchase/return/exchange information
  • Your wish list information
  • Your date of birth or age
  • Your location
  • Your pet’s information (name, breed, date of birth, der, photographs, etc)
  • Your comments and feedbacks

 

We may combine personal information collected through the website as well as the channels we communicate with you (ie: emails, phone calls, and social media, etc). We will protect your personal information in accordance to this policy.

 

How We Collect Information

Surveys, Contests, and Promotions. Pup & Co. may ask for information from Platform users when participating in surveys, contests, or promotions. Participation is completely voluntary, and you therefore have a choice whether or not to disclose your information.

 

Automated Information Collections: In order to provide a customized experience to our user, our service providers and us use web beacon, cookies and various technologies to automatically receive and record certain information from your computer (or other devices) and browser when visiting the platforms.

If you are concerned about having cookies on your computer or device, you may set your browser to block websites storing cookies. You can also delete cookies from your computer or device. However, if you choose to block or delete cookies, certain features of the Platforms may not operate correctly.

 

Information from Other Sources

We may also collect information from social media platforms, such as the Facebook, Instagram, YouTube and Snapchat. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them. We may also collect data that’s publicly available. For example, information you submit in a public forum (e.g. a blog, chat room, or social media) can be read, collected, or used by us and others, and could be used to personalize your experience.

 

HOW WE USE THE COLLECTED INFORMATION

Pup & Co. uses the information so we can provide you better products and services. Here are examples how we can serve you better by using the collected information:

 

Product and Service Fulfillment: Fulfill and manage your purchases, orders, payments, return/exchanges or requests for information about our products and services from our company. We use the information to provide better customer service and a catered communication with you, such as newsletter, updates, and notifications, etc.

 

Marketing Purposes: Deliver promotional offers, coupons, receipts and social media communications through emails, phone calls, texts, postal mails and fliers. Administer promotions, surveys, and market analytics/researches. Use the content you submitted it promote the company, products and services.

 

Internal Operations: Improve the user experience of our websites, social media, blog and channels to communicate with our users. Conduct research and analysis and other business activities as needed.

 

Fraud and Legal Purposes: To comply with legal or regulation requirements and to prevent fraudulent transactions in order to protect the users and the company.

 

How we share the collected information

Internal: We share the information with Pup & Co. Enterprise Ltd. which includes all of Pup & Co.’s subsidiaries and affiliates, to provide you the personalized products and services.

 

Third Parties: We may share the information with companies/individuals who provide products or services to us. Such as suppliers, printers, marketers, analytics providers, web hosting providers, sweepstakes vendors, payment processors, data enhancement providers or third party plugins, etc.

 

Legal requirements: We may disclose information to comply with the law, to enforce applicable terms and conditions and other agreements; or to protect the rights, property or safety of our company and users.

 

Sharing the non-personal information: Non-personal information is defined as information does not directly identify individual. We may use this information to public reports and may provide to other companies for marketing purposes.

 

Others: We may share your information as per your request and for business transfer.

 

WHAT ARE YOUR CHOICES:

Although we hope you find our promotional emails/mails interesting and helpful to you, you may opt out of receiving them by simply click the “unsubscribe” link in any emails or simply email to squad@pupandcompany.ca with “optoout” in the subject line.

You also have the option to opt-out of having your personal information used for certain purposes. You may contact us at squad@pupandcompany.ca to request we prevent the information from our database to be used. If you would like to void your information to be collected by third parties, please set your browser to block cookies. Note that deactivating your account does not automatically remove your information from our database. Please email our customer support team at squad@pupandcompany.ca to request personal information deletion.

 

SECURITY

Pup & Co. maintain administrative, technical and physical safeguards to protect your personal information against loss or unauthorized access. When you provide sensitive personal information (such as debit/credit card number and/or identity card number) on our website, we use standard methods to protect the information. However, no e-commerce solution, website, database or system is completely secure or foolproof, therefore, we cannot guarantee the absolute security of your information.

E-mail Security: "Phishing" is a scam designed to steal your personal information. We will never request your password, credit card information or other sensitive personal information through e-mail. If you receive an e-mail that looks like it is from us asking you for your sensitive personal information, please do not respond and forward to squad@pupandcompany.ca to help prevent future damage.

Children’s Privacy

The platforms are not designed directedly to children under the age of 13, and Pup & Co. will never knowingly collect personal information from anyone under the age of 13. Persons over 13 but under 18 years old may only use the platforms under the supervision of a parent or legal guardian.

Policy Scope

This policy applies to our users on the platforms and communication with Pup & Co. We may offer links to other sites and please be advised to review their privacy policies. Pup & Co. reserves the right to amend this policy at any time. Any such amendments to this policy may apply to information we collect in the future as well as any information we obtained prior to such amendment. If we make a material change to this policy, we will provide appropriate notice as required by law.

Questions or comments

If you have any questions or comments regarding to our policy, please contact us at:

Pup & Co. Enterprise Ltd.

667 Howe Street,

Vancouver, BC

Canada V6C 0B5

E-mail: Squad@pupandcompany.ca

Effective date: November 1st, 2016